I. Subject matterThese General Terms and Conditions regulate the relations between La Fit Trans Ltd., with registered office and management address in Sofia, 36A Patriarch Evtimiy Blvd., UIC 201235028, hereinafter referred to as the PROVIDER, and the users, hereinafter referred to as USERS, of the translation service, hereinafter referred to as the SERVICE.
II. Provider detailsInformation pursuant to the Electronic Commerce Act and the Consumer Protection Act:
Name of the PROVIDER: La Fit Trans Ltd.
Registered office and management address: Sofia, 36A Patriarch Evtimiy Blvd.
Business address: Sofia, 36A Patriarch Evtimiy Blvd.
Contact details: Sofia, 36A Patriarch Evtimiy Blvd., Email: office (at) lafit-trans.com, Phone: +359 2 483 98 93.
Registration in public registers: Commercial Register at the Registry Agency, UIC 201235028, VAT registration: BG201235028, certificate of personal data administrator No. 298703/10.02.2014.
Supervisory authorities:
Commission for Personal Data ProtectionAddress: Sofia, 15 Ivan Evstatiev Geshov St.,
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld (at) cpdp.bg
www.cpdp.bg
Commission for Consumer ProtectionAddress: 1000 Sofia, 4A Slaveykov Sq., floors 3, 4 and 6,
tel.: 02 / 980 25 24, 0700 111 22
fax: 02 / 988 42 18
www.kzp.bg
III. Description of the SERVICELa Fit Trans Ltd. provides services for the management, performance and delivery of submitted requests for translation and legalization of documents and other related services (online, in original form or otherwise, including courier services).
The SERVICE is provided both online, through a client platform, and through a network of translation service offices.
For the online provision of the service, the PROVIDER provides an online profile, which includes the following:
- Internet access address;
- Access to a personal online profile;
- Option to submit an online request for translation and/or legalization of documents;
- Option to upload and download files online;
- Option to view submitted orders, services and files online;
- Option to receive the result of the service online and/or by courier;
- Option to receive accounting documents online and pay them;
- Option to communicate with the PROVIDER’s customer support center;
- Information database for document legalization;
- Statistical information;
- Option to manage the submitted personal data;
USERS of the SERVICE are natural persons and legal entities that conclude an online contract under these terms with the PROVIDER.
Natural persons use the SERVICE for personal purposes and are consumers within the meaning of the Consumer Protection Act.
USERS who use the SERVICE for commercial, business or professional activity declare that they are not consumers within the meaning of the Consumer Protection Act.
The owner of the profile is deemed to be the natural person or legal entity that made the first payment for the SERVICE.
IV. Price of the SERVICEThe PROVIDER provides the SERVICE for remuneration payable by the USER according to a general or individual price list. Each USER may download an individual price list online from their profile.
A SERVICE related to the translation of documents is charged on the basis of translated pages, not submitted pages. One translated page means 1,800 characters including spaces.
Where the PROVIDER has to pay for additional services to third parties related to the performance of the SERVICE, the USER undertakes to pay for such services, including but not limited to state and/or institutional fees, courier service costs, bank charges and similar expenses.
V. Provision of the serviceIn order to use the SERVICE online, the USER must register at the PROVIDER’s Internet address. The USER undertakes to enter true and up-to-date data in the registration form and subsequently in the “Profile” section. The USER undertakes to maintain up-to-date personal data in the online profile.
By selecting the registration button, contractual relations arise between the USER and the PROVIDER in accordance with these General Terms and Conditions.
After registration, the USER may, by using the login data entered by the USER, access the client profile and use the online profile created by the USER.
The USER undertakes to use the SERVICE in good faith and in accordance with these General Terms and Conditions.
During the use of the SERVICE and the online profile, the USER may not use software, technologies or techniques that could harm the PROVIDER or other USERS of the platform. Otherwise, the USER shall bear criminal liability and access shall be deactivated.
To register a new order, the USER must visit the “Orders” section and select the “New order” button. The USER must then describe the requirements for the order and upload the files for translation and/or legalization. After registering a new order, the platform redirects the USER to a separate order profile where a comment may be added to each file. If necessary, the USER adds additional files to the order.
After the order is registered, an operator from the PROVIDER’s customer service center takes over the order and begins processing it, contacting the USER for clarification if necessary.
If necessary, a representative of the PROVIDER issues a pro forma invoice/invoice in the USER’s profile for advance payment. After payment of the document in the manner chosen by the USER, processing of the order begins.
After the order is processed and completed, the USER receives the completed documents online, at an office of the PROVIDER and/or by courier service.
VI. Amendments to the General Terms and ConditionsThese General Terms and Conditions may be amended by the PROVIDER at any time, after which the PROVIDER is obliged to notify the USERS of the SERVICE in an appropriate manner.
All changes to the General Terms and Conditions enter into force at the moment of notification. The USER has the right to reject the changes within 14 days, in which case the USER agrees that access to the online profile will be deactivated.
The USER agrees that an email notification sent to the USER is sufficient, regardless of whether it has been read. The USER agrees that information published in the dashboard of the online profile is sufficient notification of a change to these General Terms and Conditions, regardless of whether it has been read.
VII. TerminationThe contract for the provision of the service is terminated:
- By mutual agreement of the parties;
- Upon bankruptcy or liquidation of one of the parties to the contract;
- Unilaterally by either party.
In the event of termination by the USER, the USER is obliged to pay for all used services and obligations. In the event of termination by the PROVIDER, the PROVIDER is obliged to provide all orders submitted by the USER that have been processed, after they have been paid for.
The PROVIDER has the right to terminate the contract at any time if it establishes that the online profile and/or the services used are being used in violation of these General Terms and Conditions, the PROVIDER’s policies, the legislation of the Republic of Bulgaria, etc.
VIII. ResponsibilitiesThe USER is obliged to pay for all SERVICES used, including by advance payments. Otherwise, the PROVIDER has the right to seek its rights through court proceedings.
The USER is obliged not to attempt to access personal data of other USERS. Otherwise, the USER’s data will be provided to the authorities of the Ministry of Interior and the USER will be investigated for attempted theft of personal data. The PROVIDER has taken the necessary measures to detect such attempts.
The USER is obliged not to provide false documents for translation and/or legalization. Otherwise, only the USER bears criminal liability. The PROVIDER is not obliged and has no authority to verify the validity of the documents that it translates and/or submits for legalization.
The PROVIDER is obliged to process and store the USER’s personal data in accordance with the company’s privacy policy.
The PROVIDER is obliged to provide the USER with the requested SERVICE, if it has been duly paid for and if force majeure does not prevent this. If the SERVICE cannot be provided and no costs have been incurred for it due to the USER’s fault, it shall not be paid for. If, due to the USER’s fault, costs have been incurred by the PROVIDER, the USER is obliged to pay them.
The USER is obliged to pay for all orders submitted through the USER’s online profile, regardless of whether they were made personally or whether the USER provided the login data to third parties. This obligation also applies in the event of theft of the login data by third parties and use of the profile on behalf of the USER. The PROVIDER is not responsible for the storage of login data for the online platform by the USER.
IX. Other provisionsThe USER and the PROVIDER undertake to keep confidential any trade secrets that become known to them during the performance of this contract.
The USER and the PROVIDER undertake not to make the correspondence between them public, even after termination of the contract.
If an offline written contract is concluded between the parties and there is a conflict between that contract and these terms, the provisions of the offline written contract shall prevail.
All disputes related to these General Terms and Conditions that cannot be clarified between the parties to the contract shall be referred for resolution to the Arbitration Court at the Bulgarian Chamber of Commerce and Industry. If the USER is a consumer within the meaning of the Consumer Protection Act, the dispute may be referred to the competent Bulgarian courts.
These General Terms and Conditions are effective from the moment of their publication on the PROVIDER’s Internet website.
